Privacy Policy

Introduction

The Wolf Gym ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or become a member of our gym. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Information We Collect

Personal Information: We may collect personal information that you voluntarily provide to us when you:

Register for a membership
Make a purchase
Sign up for classes or personal training
Subscribe to our newsletter
Contact us with inquiries

This information may include: Name, email address, phone number, mailing address, date of birth, payment information, emergency contact information, and health/medical information relevant to your training.

Automatically Collected Information: When you visit our website, we may automatically collect certain information about your device, including:

IP address
Browser type and version
Operating system
Access times and dates
Pages viewed and navigation patterns
Referring website addresses

Facility Usage Information: We may collect information about your gym usage, including:

Check-in and check-out times
Classes attended
Personal training sessions scheduled and completed
Equipment usage (if applicable)

How We Use Your Information

We use the information we collect to:

Process your membership and payments
Provide customer service and respond to inquiries
Send you updates about your membership, classes, and services
Send promotional communications (if you've opted in)
Improve our website and services
Monitor facility usage and safety
Personalize your experience
Comply with legal obligations
Detect and prevent fraud or security issues
Generate analytics and reports about gym usage

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as:

Payment processors
Email marketing platforms
Website hosting and analytics providers
Customer relationship management (CRM) systems

Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

Emergency Situations: We may share your emergency contact and health information with medical personnel in case of a medical emergency.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, secure servers, and restricted access to personal data. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Active membership data is retained for the duration of your membership plus 2 years. Financial records are retained for 7 years as required by law.

Your Rights

You have the right to:

Access: Request access to the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information (subject to legal obligations)
Opt-out: Unsubscribe from marketing communications at any time
Data Portability: Request a copy of your data in a structured, machine-readable format
Object: Object to certain types of data processing

To exercise any of these rights, please contact us at privacy@thewolfgym.in.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data that are sent to your browser from a website and stored on your device.

Types of Cookies We Use:

Essential Cookies: Necessary for the website to function properly
Analytics Cookies: Help us understand how visitors use our website
Functionality Cookies: Remember your preferences and settings
Marketing Cookies: Track your browsing habits to show relevant ads (if applicable)

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can delete such information.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@thewolfgym.in
Support Email: support@thewolfgym.in
Phone: +91 6005154037
Address: Ward no 20, Kallar Himiti, Karan Nagar, Udhampur, Jammu and Kashmir 182101

The Wolf Gym